1. Refund Eligibility
We offer refunds for our premium services under the following conditions:
- Refund requests must be made within 30 days of purchase
- The service must not have been used extensively (less than 10% usage)
- Technical issues that prevent you from using the service
- Duplicate or accidental purchases
2. Non-Refundable Items
The following items are not eligible for refunds:
- Services used for more than 10% of the subscription period
- Refund requests made after 30 days from the purchase date
- Free trial periods
- Promotional or discounted items (unless otherwise stated)
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at support@englishkaku.com
- Provide your order number or transaction ID
- Explain the reason for your refund request
- Wait for our team to review your request (typically within 5-7 business days)
4. Processing Time
Once your refund request is approved, we will process the refund within 5-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and show it in your account.
5. Cancellation Policy
You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. You will continue to have access to the service until the end of the paid period. No refunds will be issued for the remaining unused portion of the subscription period unless you meet the refund eligibility criteria.
6. Chargebacks
If you initiate a chargeback with your bank or credit card company, we reserve the right to suspend or terminate your account. We encourage you to contact us directly to resolve any issues before initiating a chargeback.
7. Contact Information
If you have any questions about our refund policy, please contact us:
- Email: support@englishkaku.com
- Contact Page: Contact Us
8. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after any changes constitutes acceptance of the new policy.